Just went out a Logitech G15 gaming keyboard on Friday as a bit of a birthday treat, which was the day after. Bought it from the new Rockingham City Dick Smith, partly because it's part of the same company I work for (discount!) and partly because I wanted to check the place out. Got it home yesterday all happy, replaced my Logitech Wave (which is decent, but it's no G15) and booted up the computer.

"What's this?" I thought. Where's the backlit keys? The box showed backlit keys!

Maybe I missed something. Scoured through the supplied information and when that failed I hopped onto Logitech's website looking for an idea. Nothing. Was getting a bit desparate so I emailed a support request. I have to say, Simon, the guy who checked into it for me was pretty good about the whole thing, confirmed the fault was with the keyboard and offered a replacement. Of course, being a customer as well as a store assistant means I can probably sort it out myself, which I intend to, but it just reminds me how useful it is when conversing with someone who's trying to help you to provide as much information as you can. Even the smallest detail can help.